CONSUMER PRE-INFORMATION FORM
1. INFORMATION ABOUT THE SELLER
Trade Name: NALA TEKSTİL SAN. VE TİC. LTD. ŞTİ.
Tax Identification No: 628 056 2230
Address: Nisbetiye Mh. Aydın Sk. Büyük Hanlı B Blok. No:3B D:2 Beşiktaş / İstanbul
Telephone: 0530 279 80 30
(Hereinafter referred to as the “Seller”)
2. INFORMATION ABOUT THE BUYER
(The Buyer’s name, surname and contact details will be added upon completion of the sales transaction.)
(Hereinafter referred to as the “Buyer”)
3. SUBJECT
The subject of this Pre-Information Form is to inform the Buyer, in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts published in the Official Gazette dated 27 November 2014 and numbered 29188, regarding the sale and delivery of the product(s) whose qualities and sales price are specified below.
4. BASIC QUALITIES OF THE PRODUCT AND PAYMENT INFORMATION
The basic qualities, quantity and amount of the product(s) subject to the contract are set out below.
| PRODUCT | QUANTITY | AMOUNT INCLUDING VAT | TOTAL AMOUNT |
|---|---|---|---|
5. TIME OF DELIVERY OF THE GOODS/PRODUCT
Delivery shall be made as soon as possible after the price of the goods/product has been credited to the Seller’s account and subject to the availability of stock. Delays may occur due to force majeure such as natural disasters, adverse weather conditions, etc. The Seller shall deliver the goods/product within 30 (thirty) days from the date of the Buyer’s order.
6. DELIVERY OF THE GOODS/PRODUCT
Delivery of the goods/product shall be made to the address specified by the Buyer and to the Buyer personally and/or to a person authorised by the Buyer at that address. If the Buyer requests delivery to a third party and/or another address, delivery shall be made in line with this request.
Delivery costs are borne by the Buyer. If the Seller declares on its website that the delivery fee will be covered by the Seller for purchases above a certain amount and/or under certain campaigns, then the delivery cost shall be borne by the Seller. Delivery of the goods/product shall be carried out by the courier companies with which the Seller has an agreement.
For delivery of the goods/product subject to the order, a signed copy of the distance sales contract must have been sent to the Seller and the price must have been paid by the Buyer using the chosen method of payment. If, for any reason, the price of the goods/product is not paid or is cancelled in the bank records, the Seller shall be deemed to be released from the obligation to deliver the goods/product.
7. METHOD OF PAYMENT
Payments may be made using one of the methods offered by the banks designated by the Seller, namely credit card, EFT (electronic funds transfer) and/or bank transfer.
8. VALIDITY PERIOD
The prices listed and/or announced on the Seller’s website are the sales prices of the products. The prices and commitments announced shall remain valid until they are updated and/or changed. Prices announced as valid for a specific period shall remain in force until the expiry of that period. However, in cases where there is a price discrepancy due to a clerical error or because the supplier has notified changes late and the prices have not yet been updated, the Seller shall be entitled to apply the updated price which will be notified to the customer.
If, due to an error in price entry, an amount higher than the actual product price has been charged, the difference shall be refunded. If the actual price of the goods/product differs from the advertised price, the actual price shall be notified to the Buyer. At the Buyer’s request, the sale shall be completed at the actual price or the sale shall be cancelled.
9. RIGHT OF WITHDRAWAL
In relation to the sale of goods/product under a distance sales contract, the Buyer has the right to withdraw from the contract by rejecting the goods/product within 14 (fourteen) days from the date on which the goods/product is delivered, without undertaking any legal or penal liability and without giving any reason.
In distance sales contracts relating to the provision of services, this period shall start from the date on which the contract is concluded. If it has been agreed in the contract that the performance of the service will begin before the expiry of the fourteen-day period, the consumer/Buyer may exercise the right of withdrawal up until the commencement of performance. The costs arising from the exercise of the right of withdrawal shall be borne by the Seller.
For the right of withdrawal to be exercised, the Buyer must notify the Seller within the 14 (fourteen) day period via fax, telephone or e-mail using the contact details provided above, and the goods/product must comply with the conditions set out in Article 4 of the distance sales contract and the preliminary information which forms an integral part of this contract and is published on the website. In particular, the packaging and contents of the goods/product must not have been damaged during testing and must be in a condition that allows the Seller to offer the goods/product for resale. The procedures for returns within the scope of the Right of Withdrawal are set out in the distance sales contract.
In the event that this right is exercised, the original invoice relating to the goods/product delivered to the third party or the Buyer must be returned. Within 14 (fourteen) days at the latest following receipt of the notice of withdrawal, the price of the goods/product and the delivery costs shall be refunded to the Buyer, and the Buyer shall be obliged to return the goods/product within 10 (ten) days. If the original invoice is not sent, VAT and any other statutory liabilities cannot be refunded to the Buyer. The delivery cost of goods/product returned under the right of withdrawal shall be borne by the Buyer.
If there is a decrease in the value of the goods due to a fault attributable to the Buyer, or if the return becomes impossible, the Buyer is obliged to compensate the Seller’s loss in proportion to the Buyer’s fault. Payments may be made using credit card, EFT or bank transfer.
10. GOODS AND PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
By their nature, goods/products that cannot be returned and/or in respect of which the right of withdrawal cannot be exercised are opened and used resin and/or resin-based products. In addition, in order for the right of withdrawal to be exercised in respect of 3D printers, the packaging of the goods/product must be unopened, undamaged and unused.
Furthermore, the right of withdrawal cannot be exercised in respect of the following:
a) Contracts relating to goods or services whose price varies depending on fluctuations in the financial markets and which are not under the control of the seller or provider.
b) Contracts relating to goods prepared in line with the consumer’s requests or clearly personalised for their personal needs.
c) Contracts relating to goods whose protective elements such as packaging, tape, seal or package have been opened after delivery.
d) Contracts relating to books, digital content and computer consumables offered in a tangible medium where the protective elements such as packaging, tape, seal or package have been opened after delivery of the goods.
e) Contracts relating to the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement.
f) Contracts relating to services performed instantly in electronic form or intangible goods delivered instantly to the consumer.
g) Contracts relating to services which have begun to be performed with the consumer’s consent before the expiry of the withdrawal period.
11. VALIDITY
This Pre-Information Form shall be read and accepted electronically by the Buyer, following which the parties shall proceed to the conclusion of the Distance Sales Contract.
12. COMPETENT COURT
The Consumer may submit complaints and objections to the Consumer Arbitration Committee or to the Istanbul Anatolian Consumer Courts, within the monetary limits determined each year in December by the Ministry of Customs and Trade of the Republic of Türkiye, in the place where the consumer purchased the goods/product or where the consumer resides.
13. FINAL PROVISIONS
If it is determined that the documents and information provided in relation to the order are incomplete, false and/or inaccurate, or if there are suspicions or findings that the order has been placed in bad faith and/or for commercial purposes and/or with the aim of making a profit, the Seller reserves the right, at any time and on condition that the Buyer is informed, to suspend and/or cancel the order request to allow the necessary checks to be carried out. In the event of cancellation, the refund process in respect of the payment may be carried out, again following notification to the Buyer.
14. OTHER PROVISIONS
The provisions of this Pre-Information Form which derive from Law No. 6502 on the Protection of Consumers and provide legal protection for consumers shall only apply where the Buyer is a “Consumer”. Where the Buyer does not fall within the definition of “Consumer” in Law No. 6502, the relevant provisions shall have no effect between the parties.
The Buyer accepts, declares and undertakes that they have read and been informed of the Preliminary Information in accordance with Article 48(2) of Law No. 6502 and Articles 5, 6 and 7 of the Regulation on Distance Contracts, and that they have given the necessary confirmation electronically.
