Distance Sales Agreement
DISTANCE SALES CONTRACT
All users shall be deemed to have read and accepted this Sales Contract at the moment they complete their membership transactions.
This is the Sales Contract concluded in an electronic environment between NALA Tekstil Sanayi ve Ticaret Ltd. Şti. (“NALA”) and the Customer.
ARTICLE 1 – SUBJECT OF THE CONTRACT
The subject of this Contract is to determine the rights and obligations of the parties, in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, in relation to the sale and delivery to the Buyer of the product(s) specified below in terms of their qualities and sales price, as sold by the Seller to the Buyer.
ARTICLE 2 – INFORMATION ABOUT THE SELLER AND THE BUYER
SELLER DETAILS
Nala Tekstil Sanayi ve Ticaret Ltd. Şti. (Tax No: 628 056 22 30)
Address: Büyük Hanlı B Blok No:3/B D:2 Beşiktaş / İstanbul
(Hereinafter referred to as the “SELLER”.)
BUYER DETAILS
All members who register on the website www.nalaactivewear.com, the e-commerce store of Nala Tekstil Sanayi ve Ticaret Ltd. Şti., and make purchases through this website are deemed to be Buyers.
(Hereinafter referred to as the “BUYER” or the “CUSTOMER”.)
ARTICLE 3 – SUBJECT MATTER AND PRODUCT INFORMATION
The type, quantity, brand/model, colour, number, sales price and method of payment of the goods/product or service are as specified on the website, and such commitments may be subject to change without prior notice to the Buyer.
ARTICLE 4 – GENERAL PROVISIONS
4.1 The BUYER accepts and declares that they have read and been informed of the basic qualities of the product subject to the Contract, the sales price, method of payment and delivery conditions as set out in Article 3, and that they have given the necessary confirmation electronically.
4.2 Provided that the statutory period of 30 (thirty) days is not exceeded, the product subject to the Contract shall be delivered to the BUYER or to the person or organisation indicated by the BUYER at the address notified, within the period specified in the preliminary information, depending on the distance to the BUYER’s place of residence.
4.3 Where the product subject to the Contract is to be delivered to a person or organisation other than the BUYER, the SELLER shall not be held responsible if such person or organisation refuses to accept the delivery.
4.4 The SELLER is responsible for delivering the product subject to the Contract in sound condition, complete, in conformity with the specifications stated in the order, and, where applicable, together with its warranty documents and user manuals.
4.5 For delivery of the product subject to the Contract, this Contract must have been approved electronically and the sales price must have been paid in full and without deficiency by the BUYER using the selected method of payment. If, for any reason, the price of the product is not paid or is cancelled in the bank records, the SELLER shall be deemed to be released from the obligation to deliver the product.
4.6 If, after delivery of the product, the relevant bank or financial institution fails to pay the price of the product to the SELLER due to unauthorised or unlawful use of the BUYER’s credit card by unauthorised persons, without any fault on the part of the BUYER, the BUYER shall be obliged to send the product, which has been delivered to the BUYER or to the person or organisation specified in the sales contract, back to the SELLER within 3 (three) working days. In such a case, the shipping costs shall be borne by the BUYER.
4.7 In the event that the SELLER is unable to deliver the product subject to the Contract within the prescribed period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation, interruption of transportation, etc., the SELLER is obliged to inform the BUYER of the situation. In such a case, the BUYER may exercise one of the following rights: cancellation of the order, replacement of the product subject to the Contract with an equivalent product (if any), and/or postponement of the delivery until the obstructive circumstances cease to exist.
If the BUYER cancels the order, the SELLER shall initiate the necessary procedures with the relevant bank within 14 (fourteen) days for the cancellation of the BUYER’s credit card slip and the refund of the relevant amount to the BUYER’s account, and the BUYER shall be informed of the transaction by e-mail. In such a case, the SELLER shall not be held responsible for any delays caused by the relevant bank.
4.8 In the event that the products delivered to the BUYER and/or to the persons and/or organisations to whom the BUYER has requested delivery are defective or faulty, the relevant product(s) shall be sent to the SELLER within 14 (fourteen) days from the date on which the BUYER receives the product, so that the necessary repair or replacement can be carried out under the warranty conditions, and the shipping costs shall be borne by the SELLER. If the 14 (fourteen) day period has expired, the BUYER shall be obliged to send the product received to the authorised service.
ARTICLE 6 – CONDITIONS OF PRODUCT RETURN
In the event that a product purchased via our website is found to be defective, you must contact us via the support and/or contact section on our website within no later than 14 (fourteen) days from the date of delivery.
Following this notification, the defective product that you send to us via the courier company will, after examination, be replaced with a new one if it is determined to be defective. If the defect in the product ordered arises from customer misuse, or if the product has been used within the 14 (fourteen) day period, the product cannot be returned or exchanged.
The provisions of the Law No. 6502 on the Protection of Consumers shall apply as the basis for product return and exchange conditions.
ARTICLE 7 – COMPETENT COURT
In the implementation of this Contract, within the limits of value announced by the Ministry of Industry and Trade of the Republic of Türkiye, the Consumer Arbitration Committees and the Istanbul Consumer Courts on duty shall be competent.
If the order is approved electronically, the BUYER expressly accepts, declares and undertakes that they have accepted all provisions of this Contract.