Delivery and Returns Policy


Company Name: NALA TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Brand: NALA Activewear
Tax Office & No: Beşiktaş V.D. 6280562230
Contact: +90 539 464 01 90
E-mail: info@nalaactivewear.com
Web: https://www.nalaactivewear.com

1. Delivery Conditions

  • Once the payment for your order is approved, your order is handed over to the courier company as follows:

    • For Standard Shipping, your order is handed over to the courier within 2–4 business days.
    • For Express Shipping, your order is handed over to the courier within 1 business day.

  • Delivery times may vary depending on the city and district of the recipient but are generally completed within 2–5 business days.

  • Deliveries are made on business days, excluding weekends and public holidays.

  • NALA Activewear is not responsible for delays caused by the courier company; however, our support team will follow up with the courier to help resolve any issues.

  • Please check the package at the time of delivery. If you notice any crushing, tearing or damage, ask the courier to prepare a damage report.

Shipping Fee: Unless otherwise stated during campaign periods, shipping costs are paid by the customer and include VAT. For orders of 5,000 TL and above, shipping is free.

2. Returns and Exchange Policy

Customer satisfaction is our priority. If you are not satisfied with your order, you may use your right of return or exchange under the conditions below.

2.1 Right of Withdrawal

  • The customer may exercise the right of withdrawal within 14 days from the date of delivery of the product, without giving any reason.

  • To use the right of withdrawal, you must send an e-mail to info@nalaactivewear.com or create a return request through the website.

  • Products to be returned must be unused, with tags attached and in their original packaging.

2.2 Products That Cannot Be Returned

  • For hygiene and health reasons, returns/exchanges are not accepted for certain items such as underwear, swimwear, bikinis, socks and accessories.

  • Products whose protective tape or tag has been removed, used or damaged are not eligible for return.

  • Products that do not meet the return conditions will be sent back to the sender with freight collect (payable by the recipient).

2.3 Return Process

  • After your return request is approved, you can ship your product in its original packaging to the address provided.

  • Once the returned product is received by NALA Activewear and checked for compliance, the return is approved.

  • After approval, the product price is refunded to the payment method you used within 3–10 business days. NALA Activewear is not responsible for any delays arising from bank processes.

2.4 Exchange Process

  • Size or colour exchanges can be made if the requested product is in stock.

  • For exchange requests, it is sufficient to inform us of your order number via info@nalaactivewear.com.

  • If the requested product is not in stock, the standard return process will apply.

2.5 Shipping Fees

  • For issues originating from the product (wrong item, defective item, etc.), the return/exchange shipping cost is covered by NALA Activewear.

  • For all other return and exchange requests (such as customer satisfaction or size changes), return and exchange shipping is also free; the shipping cost is covered by NALA Activewear.

3. Return Shipping Address

NALA Activewear Returns Department
For all return processes, you must first contact us via e-mail.

E-mail: info@nalaactivewear.com
Phone: +90 539 464 01 90

4. Important Notes

  • Return and exchange procedures apply only to orders placed through www.nalaactivewear.com.

  • Products purchased via other sales channels (e.g. marketplaces) are subject to the policies of those platforms.

  • Products sent for return must be packaged properly to avoid damage during shipping.

  • NALA Activewear reserves the right to refuse orders in cases of bad-faith or systematic return requests.

Frequently Asked Questions

1) I placed my order but I want to make a change.

If you have already received our e-mail stating that your order has been shipped, we kindly ask you to wait until the product is delivered to you. Once your order is confirmed and shipped, we unfortunately cannot make any changes until it reaches you.

If your order has not yet been shipped, you can contact us via our WhatsApp line at +90 539 464 01 90 or by e-mail at info@nalaactivewear.com.

2) What should I pay attention to during Return or Exchange?

  • Returned products must not contain perfume, lotion or any heavy odours and traces of deodorant.

  • Returned products must not have been worn or used; there must be no damage to the product.

  • You must return the products in their original packaging, with tags attached, complete (including accessories, belts, etc.), in short, in a resellable condition.

  • In addition, if there is any promotional or free product sent with your order, these must also be returned together with the main product.

  • Products produced specifically in line with the special requests of our customers, products altered or customised (tailoring, etc.) and products that cannot be returned due to their nature are not accepted for return.

3) The product has arrived but the size doesn’t fit. How can I exchange it?

For size exchanges, shipping is free; all shipping costs related to the exchange are covered by NALA Activewear.

If you are having a problem with the size and would like to exchange the product, you must inform us of your exchange request within 3 days after the product is delivered, via our WhatsApp line +90 539 464 01 90 or by e-mail at info@nalaactivewear.com.

We will then personally assist you with the shipping process. After the product reaches us, a quality check will be carried out within 24 hours to determine whether it is suitable for exchange. If approved, your new product will be shipped to you within 24 hours. The shipping cost of the new product will also be covered by NALA Activewear.

4) Can I return the product I purchased?

You must notify us of your return request within 14 days after the product is delivered to you. You can easily return your order; return shipping is free, and you will not be charged any shipping fee for returns. After you contact us, we will assist you with the return shipping details.

5) How do I submit a return request?

You must send your return request to info@nalaactivewear.com. It is sufficient to write your order number in the subject line of the e-mail and state your return request in the e-mail content.

6) What should I do if the product is damaged during shipping?

Please open and check any packages you think may have been damaged during shipment in the presence of the courier staff. If there is any damage to the product, do not accept the package and ask the courier company to create a damage report.

Please bear in mind that once you accept the product, it is considered that the courier company has fulfilled its duty in full.

7) When will I receive the refund for the product I returned?

Once the returned product reaches us, it is checked by our quality control team within 48 hours to determine whether it complies with the return conditions.

If the product reaches us in perfect condition as described above and is approved for return, the refund request and refund transaction are initiated by us within 48 hours. During this process, you will receive an information e-mail from the payment provider Iyzico. The reflection of the refund to your account after this stage depends on your bank and your agreement with them.

7) The product I purchased is defective. How can I return or exchange it?

If the product you purchased is defective due to an error on our part, www.nalaactivewear.com assumes full responsibility.

Once it is determined that the defect originates from us, a return shipment will be arranged by our team and you will not be charged any fee.

If you would like to receive a new product, a replacement product will be sent to you within 24 hours after the defective product reaches us, and the shipping cost will again be covered by www.nalaactivewear.com.